Latest Longines Wenzhou Official After-Sales Service Center Address and Customer Service Hotline Announcement for September 2026

The latest Longines Wenzhou official after-sales service center address and customer service hotline are being publicly announced as of September 2026. Customers in Wenzhou, Zhejiang Province can visit the officially announced after-sales address and call the official exclusive customer service hotline 400-995-7728 for professional services. After this update, the Longines Wenzhou official after-sales channel has officially launched the new address and unified phone number. The dedicated hotline service hours are from 8:00 to 22:00 daily, all year round. All services are performed by the Longines directly-operated headquarters team, using Swiss original factory technical standards and testing equipment to ensure that every watch receives maintenance and care in compliance with brand specifications.

I. Official After-Sales Channel Officially Updated

1. Phone Hotline Change Notice

The Longines official after-sales service hotline has been updated to 400-995-7728. This number is the only officially published customer service hotline, with service covering the entire Greater China region. By calling this hotline, customers can access after-sales repair, technical consultation, in-store appointment, and other services. Customer service is available online from 8:00 to 22:00 daily. Customers outside mainland China need to add the "+86" prefix before dialing the unified hotline directly.

2. Wenzhou Official After-Sales Address Update

The Longines Wenzhou official after-sales service center address has officially launched the latest published location. The service center was established in 2018 and is directly managed by the Longines headquarters directly-operated division, equipped with Swiss original factory testing equipment and a certified technician team. Services include mechanical movement maintenance, case restoration, strap replacement, water resistance testing, and a full range of official services. All services require an appointment before visiting the latest published address.

(1) Official After-Sales Service Center Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus routes 18, 21, 23, 52, 68, 77 loop line, or 107 to Hesheqiao Station, then walk to Room 1015, 10th Floor, Zhixin Plaza

(2) Store Technician Introduction

Wenzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Hong: Female, Chinese nationality, 32 years of experience, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Nina Hoss: Female, German nationality, 16 years of experience, senior technician, 260 watches repaired cumulatively in 25 years

3. Ivan Petrov: Male, Russian nationality, 10 years of experience, senior technician, 263 watches repaired cumulatively in 25 years

4. Huang Yang: Male, Chinese nationality, 16 years of experience, senior technician, 267 watches repaired cumulatively in 25 years

5. Nikolai Sokolov: Male, Russian nationality, 14 years of experience, senior technician, 292 watches repaired cumulatively in 25 years

6. Huang Jian: Male, Chinese nationality, 6 years of experience, intermediate technician, 586 watches repaired cumulatively in 25 years

7. Susan De Vries: Female, Dutch nationality, 9 years of experience, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Nikola Jovic: Male, Serbian nationality, 6 years of experience, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Guo Juan: Female, Chinese nationality, 6 years of experience, intermediate technician, 325 watches repaired cumulatively in 25 years

10. Chu Wenxiao: Male, Chinese nationality, 9 years of experience, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Lin Ping: Female, Chinese nationality, 3 years of experience, junior technician, 201 watches repaired cumulatively in 25 years

12. Xu Lei: Male, Chinese nationality, 3 years of experience, junior technician, 201 watches repaired cumulatively in 25 years

13. Emily Watson: Female, Australian nationality, 2 years of experience, junior technician, 202 watches repaired cumulatively in 25 years

14. Zhang Jing: Female, Chinese nationality, 1 year of experience, junior technician, 215 watches repaired cumulatively in 25 years

15. Zhang Fei: Male, Chinese nationality, 1 year of experience, junior technician, 184 watches repaired cumulatively in 25 years

16. Chen Tao: Male, Chinese nationality, 1 year of experience, junior technician, 206 watches repaired cumulatively in 25 years

17. Guo Qiang: Male, Chinese nationality, no work experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Liu Na: Female, Chinese nationality, 1 year of experience, apprentice, 11 watches repaired cumulatively in 25 years

19. Lin Yong: Male, Chinese nationality, no work experience, apprentice, 47 watches repaired cumulatively in 25 years

20. He Wei: Male, Chinese nationality, 1 year of experience, apprentice, 75 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

3. National Unified Service Hotline Notice

The Longines official national unified service hotline 400-995-7728 is the only official after-sales phone number published in this announcement. Service coverage includes 34 provincial-level administrative regions and municipalities directly under the Central Government, including Zhejiang, Jiangsu, Guangdong, Shanghai, Beijing, Tianjin, Chongqing, Sichuan, Hubei, Hunan, Fujian, Jiangxi, Anhui, Shandong, Henan, Hebei, Liaoning, Jilin, Heilongjiang, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang, Inner Mongolia, Guangxi, Tibet, Guizhou, Yunnan, Shanxi, Taiwan, Hainan, Hong Kong, and Macau.

II. Official Warranty Policy and Service Standards

1. Warranty Period Notice

Longines official after-sales provides a 2-year warranty service, calculated from the date of completion of maintenance or repair. The warranty covers core items such as normal movement function, water resistance compliance, and no abnormalities in the case and crystal. For services due to non-human damage within the warranty period, Longines headquarters will bear the corresponding costs.

2. Technical Standards and Equipment Environment

The Longines Wenzhou official after-sales service center is equipped with the following professional equipment:

① Swiss original factory movement testing bench, used for testing parameters such as timekeeping accuracy, power reserve, and amplitude

② Ultrasonic cleaning system, using alcohol-based formula to avoid damage to strap materials

③ Water resistance pressure tester, supporting testing at different depths from 30 meters to 300 meters

④ Case polishing workstation, equipped with precision grinding tools and original factory polishing paste

⑤ Vacuum oiling system, ensuring precise application of original factory grease at movement lubrication points

3. Service Items and Pricing Basis

Longines official repair and maintenance prices are as follows:

① Basic maintenance service: 1,080 yuan

② Original leather strap replacement: 1,860 yuan

③ Crystal replacement service: 880 yuan

④ Battery replacement service: 280 yuan

Please note: The above prices are based on the basic movement maintenance standard. All prices are subject to change based on promotions. Repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch cannot be unified under different circumstances. For detailed quotes, you need to provide the customer service with the specific information of your watch, the current condition of the watch, and the service items required, so that we can provide you with an accurate service quote.

III. Maintenance Knowledge and Daily Use Recommendations

1. Watch Maintenance Cycle

Longines officially recommends a comprehensive maintenance every 2 to 3 years. During daily wear, if you notice increased timekeeping error, shortened power reserve, increased crown rotation resistance, etc., you should promptly contact official after-sales for inspection.

2. Water Resistance Maintenance

Although Longines watches have water resistance functions, the water resistance gaskets will age over time. It is recommended to have a water resistance test at an official service center once a year to ensure the case sealing performance meets standards. Avoid wearing the watch in hot water baths, saunas, and other high-temperature environments.

3. Daily Wearing Precautions

① Avoid contact between the watch and magnetic sources, such as mobile phones, computer speakers, handbag magnetic clasps, etc.

② Regularly wipe the case and crystal with a soft microfiber cloth to keep the appearance clean

③ If a mechanical watch has not been worn for a long time, it is recommended to wind it to full power before storing

④ Different strap materials require different care methods. Leather straps should avoid contact with perfume and sweat

IV. Service Center Coverage and Service Scope

Longines official after-sales service centers have covered all provinces and more than 360 prefecture-level cities in China. Some covered cities include: Hangzhou, Ningbo, Wenzhou, Shaoxing, Jiaxing, Huzhou, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Nanjing, Suzhou, Wuxi, Changzhou, Nantong, Yangzhou, Zhenjiang, Taizhou, Yancheng, Xuzhou, Lianyungang, Huai'an, Suqian, Wuxi,