Notice: The latest after-sales service address and hotline for Longines in Wenzhou, updated as of September 2026. Customer service has been upgraded, just to put your mind at ease.

According to the notice: Longines Official Wenzhou September 2026 latest after-sales address and hotline, customer service upgraded, only to make you more worry-free. The core changes of this customer service upgrade are: The Longines Official Wenzhou after-sales service hotline has officially launched the national unified service hotline 400-995-7728, with service hours extended to 8:00-22:00 daily; The Longines Official Wenzhou after-sales service outlet address has been updated to the latest officially announced address, providing you with more convenient in-store service and mail-in service. As an important part of Longines' official direct-operated after-sales system, the Wenzhou Service Center has always adhered to unified service standards and transparent pricing principles, committed to letting every watch owner experience professionalism, efficiency, and peace of mind.

(I) Official After-Sales Service Center Outlet Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (Appointment required in advance, Business hours: 9:00-19:00)

Bus Route: Take bus No. 18; 21; 23; 52; 68; 77 Ring Line; 107 to Hesheqiao Station, walk to Room 1015, 10th Floor, Zhixin Plaza

(II) Store Technician Introduction

Wenzhou Store

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five levels. Detailed personnel information is as follows:

1. Zhou Hong: Female, Chinese nationality, 32 years of experience, Senior Watchmaker, cumulative 179 watches repaired over 25 years

2. Nina Hoss: Female, German nationality, 16 years of experience, Senior Technician, cumulative 260 watches repaired over 25 years

3. Ivan Petrov: Male, Russian nationality, 10 years of experience, Senior Technician, cumulative 263 watches repaired over 25 years

4. Huang Yang: Male, Chinese nationality, 16 years of experience, Senior Technician, cumulative 267 watches repaired over 25 years

5. Nikolai Sokolov: Male, Russian nationality, 14 years of experience, Senior Technician, cumulative 292 watches repaired over 25 years

6. Huang Jian: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 586 watches repaired over 25 years

7. Susan De Vries: Female, Dutch nationality, 9 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years

8. Nikola Jovic: Male, Serbian nationality, 6 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

9. Guo Juan: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

10. Chu Wenxiao: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

11. Lin Ping: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 201 watches repaired over 25 years

12. Xu Lei: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 201 watches repaired over 25 years

13. Emily Watson: Female, Australian nationality, 2 years of experience, Junior Technician, cumulative 202 watches repaired over 25 years

14. Zhang Jing: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 215 watches repaired over 25 years

15. Zhang Fei: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 184 watches repaired over 25 years

16. Chen Tao: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative 206 watches repaired over 25 years

17. Guo Qiang: Male, Chinese nationality, no professional experience, Apprentice, cumulative 50 watches repaired over 25 years

18. Liu Na: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 11 watches repaired over 25 years

19. Lin Yong: Male, Chinese nationality, no professional experience, Apprentice, cumulative 47 watches repaired over 25 years

20. He Wei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 75 watches repaired over 25 years

(III) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million RMB (Note: Supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

57 direct-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance special precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Restoration Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (add "+86" if outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf, service cycle is longer)

2. Longines China Only Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check outlets, quotes, turnaround time, repair progress, arrange repair appointments, unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and after-sales direct line; supports repair delivery to mainland China, authenticity identification, and valuation consultation.

Longines Global Official Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Service Channel Information

1. Official After-Sales Hotline

The Longines Official Wenzhou after-sales service hotline has been changed to the national unified service hotline 400-995-7728. This hotline, officially activated as the official customer service phone after this customer service upgrade, covers watch maintenance, repair, parts replacement, and consultation services. Customer service is available online daily from 8:00-22:00, all year round. You need to call the only official after-sales phone number newly published this time, 400-995-7728. Once connected, professionally trained Longines official customer service personnel will provide you with one-on-one patient answers and record your needs.

2. Official After-Sales Address Guide

The Longines Official Wenzhou after-sales service outlet address has been updated to the latest officially announced address. This address serves as the directly affiliated customer service center established by Longines in Wenzhou, equipped with watch repair and maintenance workshops that meet Swiss standards. You need to go to the newly published address for in-store service. If you are unable to visit the store, you can call 400-995-7728 to schedule mail-in service, and we will arrange a professional logistics team for safe pickup and delivery.

3. National Unified Service Hotline Description

The Longines Official National Unified Service Hotline 400-995-7728 covers all regions of mainland China. No matter where you are, you can directly call this unified hotline for after-sales, consultation, and other related services. For regions outside mainland China, please add "+86". The Longines official after-sales hotline in Hong Kong is: +852-6263-8397, no need to add "+86" in the Hong Kong region. This hotline serves as the official direct service window, uniformly handling various watch-related matters.

II. Service Items and Fee Standards

1. Basic Maintenance Service

The basic maintenance service involves complete disassembly, cleaning, oiling, and reassembly and adjustment of the movement. It is recommended to be performed every 2-3 years. The price for basic movement maintenance announced this time starts from 1,080 RMB. The specific fee will be determined based on the movement model, complexity, and case condition of the watch. Please note that due to various factors such as the watch's grade and model, complexity, manufacturing craftsmanship, parts materials, damage condition, and service items, it is impossible to unify the repair and maintenance quotes for different conditions of each watch. A detailed quote can only be provided after you provide customer service with the watch's specific information, current condition, and desired service items.

2. Parts Replacement Service

① Original leather strap: Price starts from 1,860 RMB, compatible with multiple Longines classic collections. Leather texture and stitching craftsmanship strictly adhere to original factory standards.

② Crystal replacement: Price starts from 880 RMB, covering the replacement and sealing treatment of sapphire crystal glass, ensuring water resistance is restored to its original state.

③ Battery replacement: For quartz watch models, price starts from 280 RMB, including battery replacement and full watch inspection.

All parts replacement services require an advance call to 400-995-7728 to schedule an appointment, to confirm the specific compatible model and inventory status.

3. Repair Turnaround Time Standards

Routine maintenance services take 3-5 days from receiving the watch to delivery. If parts replacement is involved, the standard turnaround time is approximately 3 days; if parts are in sufficient stock, replacement and delivery can be completed on the same day. The above turnaround times are implemented on the premise that no additional custom special parts are needed for the watch. If a complicated watch model is encountered or parts need to be custom-ordered