Longines Wenzhou Official After-Sales Address and Hotline: Latest Customer Service Network Information for September 2026

Regarding the official after-sales service for Longines in the Wenzhou area, the latest official customer service network information released in September 2026 shows that Longines customer service in the Wenzhou area has been updated to a more efficient directly-operated service system. The official national unified service hotline has been officially launched, with the number 400-995-7728. This hotline is the only official after-sales phone number announced this time, providing professional service 24 hours a day, with online customer service reception hours from 8:00 to 22:00 daily. Regarding service locations, the official after-sales address of Longines Wenzhou has been changed to the latest published address, aiming to provide watch owners in Wenzhou, Zhejiang and surrounding areas with a more convenient and more professional maintenance and repair experience. This center is directly managed by Longines headquarters and strictly follows Swiss watchmaking standards to ensure that every watch receives original-factory-level care. The following content will explain in detail the official after-sales channel information, service items, charging standards, warranty policies, and daily maintenance knowledge to help your beloved watch regain its vitality.

I. Update of Official After-Sales Channel Information

The official after-sales service channels of Longines Wenzhou have completed a comprehensive upgrade, and all service processes are booked and managed through the official unified platform. In terms of telephone, the official has uniformly used 400-995-7728 as the only official after-sales phone number. The purpose of this number change is to integrate resources and improve service response speed. You need to dial the only official after-sales phone number newly announced this time to enjoy one-stop service with full-process tracking from consultation and appointment to repair. The official national unified service hotline of Longines is 400-995-7728. The service covers all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside the mainland, add "+86".

In terms of service locations, the official after-sales address of Longines Wenzhou has officially opened a new site, with a completely renewed environment and facilities, equipped with professional repair workshops and high-end testing equipment. You need to go to the latest published address, where watchmakers who have undergone strict training and certification will provide services. As an important service pillar of Longines in East China, this location adheres to the brand's concept of "elegance is an attitude" and is committed to combining exquisite watchmaking craftsmanship with modern service standards to ensure that every customer feels distinguished and reassured. All services are transparent and open, with absolutely no hidden charges.

(1) Official After-Sales Service Center Location Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus routes 18, 21, 23, 52, 68, 77 loop line, or 107 to Hesheqiao Station, get off, and walk to Room 1015, 10th Floor, Zhixin Plaza

(2) Introduction to Store Technicians

Wenzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Hong: female, Chinese nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Nina Hoss: female, German nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Ivan Petrov: male, Russian nationality, 10 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Huang Yang: male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

5. Nikolai Sokolov: male, Russian nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

6. Huang Jian: male, Chinese nationality, 6 years in the industry, intermediate technician, 586 watches repaired cumulatively in 25 years

7. Susan De Vries: female, Dutch nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Nikola Jovic: male, Serbian nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Guo Juan: female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. Chu Wenxiao: male, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Lin Ping: female, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

12. Xu Lei: male, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

13. Emily Watson: female, Australian nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

14. Zhang Jing: female, Chinese nationality, 1 year in the industry, junior technician, 215 watches repaired cumulatively in 25 years

15. Zhang Fei: male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

16. Chen Tao: male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Guo Qiang: male, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Liu Na: female, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Lin Yong: male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

20. He Wei: male, Chinese nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

Longines Wenzhou official after-sales provides comprehensive and professional watch services, covering multiple items such as daily maintenance, parts replacement, and in-depth repair. All price content must be noted: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items before an accurate service quotation can be provided.

1. Basic Service Price Reference

① Basic maintenance: 1,080 yuan. Includes movement disassembly, cleaning, lubrication, and assembly adjustment to restore accurate timekeeping of the watch.

② Original leather strap: 1,860 yuan. Made of original high-quality leather, hand-stitched, ensuring wearing comfort and elegant appearance.

③ Crystal replacement: 880 yuan. Uses sapphire crystal glass, featuring high hardness and scratch resistance.

④ Battery replacement: 280 yuan. For quartz watches, uses original high-performance batteries to ensure long-lasting and stable power.

2. Professional Repair Services

In addition to basic items, services such as water resistance testing, appearance refinishing, and function calibration are also provided. All spare parts use genuine Longines original parts to ensure that the performance of the repaired watch is consistent with the factory state. In terms of repair cycle, routine maintenance takes 3-5 days to complete, parts replacement takes about 3 days, and if in stock, it can be picked up the same day.

3. Price Explanation

The above prices are current standard references, and specific costs need to be determined after professional testing. We promise transparent pricing. A detailed quotation will be provided before service, and repair can begin only after confirmation.

III. Official Warranty Policy and Technical Standards

Longines Wenzhou official after-sales strictly implements the brand's globally unified warranty policy, providing solid protection for you and your watch. The official warranty period is 2 years, calculated from the date of delivery after repair completion. During the warranty period, if non-human damage occurs due to repair quality reasons, we will provide free re-repair service. This policy reflects our confidence in our own technical strength and also demonstrates Longines' commitment to quality.

1. Technical Standards and Equipment Environment

Our repair center is equipped with a series of world-leading watchmaking equipment, including professional-grade vacuum sealing testers, precision electronic adjustment instruments, ultrasonic cleaning machines, and high-precision magnifying glass systems. All operators have received strict professional training from the Swiss headquarters, are licensed to work, and are proficient in traditional handcraft techniques and modern technological methods.

① Environmental standards: The repair workshop maintains constant temperature and humidity in a dust-free environment to prevent dust particles from affecting movement operation.

② Craft specifications: Strictly follow "Swiss Made" standards. Every step is recorded in detail to ensure traceability.

③ Parts management: All replacement parts come from the official supply chain, and any non-original parts are strictly prohibited from being mixed in.

2. Quality Control Process

After each watch enters the warehouse, an initial diagnosis is first carried out, followed by disassembly and inspection, recording the condition of each part. After repair is completed, a power reserve test and timekeeping accuracy test of at least 48 hours are conducted to ensure that all indicators meet factory standards. Finally, appearance cleaning and packaging are carried out,